Frequently Asked Questions
Do you ship to my country?
We do ship worldwide, however there might be certain restrictions to specific countries.
What are the shipping costs for my order?
Please find all info on shipping here.
I placed an order but didnt receive a confirmation mail.
Order confirmation mails can take a while but should be with you within 1 hour after your purchase. You might as well check your Spam Folder. If you have entered a wrong email adress while checking out, please contact firstname.lastname@example.org stating your Order No. or Name.
I am unhappy with my purchase and would like to return it.
Please visit our returns section for all info and fill in the form.
Can I return my online order in the Berlin store?
Yes thats possible. Please inform us before you bring back your order and stick to the rules.
I tried calling the shop but no one answered.
The shop can be pretty busy at times. If its real urgent please send us a mail.
I have added an item to my cart but now it is sold out.
There might be a high demand on certain items so these can be sold very quick. If the stock is low and another customer checked out and paid before you did then it is what it is.
Do I need to order a sheet of Griptape with my Board?
No. Once you order a board you should a receive a free sheet of Griptape on the house ;)
I live in the US, Japan, China and cant order any Nike SB product.
As of January 1st 2020 we are not allowed to ship Nike Product outside the EMEA region, so unfortunately all orders from outside EMEA will be cancelled.
What is my shoe size?
Every company has their own sizing concept. All shown sizes are usually Men's US sizes. If theres a different sizechart used, we will mark it in the product description. Follow this link for our size guide.
How do Civilist garments fit?
Find more info on our size guide.